CONTACTING US.
MAIL ADDRESS
MR. K. JEWELL
65 ST. LAWRENCE AVENUE
SNAITH
EAST YORKSHIRE
DN14 9JH
UNITED KINGDOM
PHONE NUMBER
We suggest e-mailing us if you need to contact us as we are often in the workshop and we do not tend to hear the phone.
01405 861734
Please e-mail us at the following address:-
keith.jewell@modellingtimbers.co.uk
PLACING AN ORDER.
Before placing an order with us, I suggest that you e-mail your requirements, for two reasons. Firstly so that we can quote you for you proposed order. Secondly to make sure that the items you require are in stock. Please state clearly were you live ie. UK mailnand, off shore, etc, as we need this imformation for pricing postal costs.
Once you have decided to place an order, please let us have a list of your requirements listing the quantity of PACKS required. We often get customers that say they want 4 of something, when then actiually need two packs as there are two in each pack, this can get very confusing, item description giving sizes, colours etc were needed. Please also include a telephone number and an e-mail address in case we need to contact you and also, most importantly your delivery address for the goods.
PAYMENT.
Payment can be made either by Paypal, personal cheques, postal orders, we only accept Paypal from overseas customer, this saves you on bank charges as we do not charge customers for paying by Paypal. Many do!. If paying by cheques please make them payable to K. JEWELL and NOT to Modelling Timbers, any cheques made payable to Modelling Timbers will simply be returned to you, this will delay your order being dispatched to you.
RETURNS.
All items are fully guaranteed, if you are not totally satisfied with your order then simply send the pack or packs back to us, unused, unopened and undamaged, and we will gladly reimburse you, or replace the item or items in question. Please note we do not reimburse postages charges.
Please not, to be fair to both side we ask that items for return are sent back to us within 10 days of you receiving your items, we do not cover postage. While we understand fully that it is easy to order the wrong item for the scale you require we will gladly exchange these items for others or give a refund, this however does not apply to any items that thave been opened and removed from there packaging. Please do not attempt to re-package items as we can soon tell if this has occured. Our policy is simple, if the pacet has been opened then we consider it sold. This especially applies to all non ferrous items.